Patient Perceptions in Receiving LGBTQIA Culturally Competent Healthcare

Emily Madrak, Jennifer Volberding, Ashley Harris, Lawrence Richardson

Research output: Contribution to journalArticlepeer-review


Context: Patients that identify as a minority in gender or sexual orientation may often receive inadequate treatment due to the healthcare providers lacking knowledge or exhibiting sexual prejudice. 
Objective: Determine patient perceptions of receiving culturally competent healthcare in lesbian, gay, bisexual, transgender, queer/questioning, intersex, ally (LGBTQIA) community.
Design: survey
Setting: Population-based
Participants: 140 participants
Interventions: none
Main Outcome Measures: mGAP score was used to determine level of desire for LGBTQIA culturally competent healthcare
Results: Calculated mGAP scores: Total = 128.82±18.48, male = 128.49±15.60, female = 130.35±17.10, transgender = 129.80±9.31, other = 143.57, heterosexual = 129.33±17.12, gay or lesbian = 128.25±15.85, bisexual/omni/pansexual/queer/nonmonosexual = 132.79±14.99, other = 131.38 ± 20.37. ANOVA results (with Kruskal-Wallis adjustments) for gender X2(3)= 8.01, p <0.05, demonstrating statistical significance.
Conclusions: Patients find it necessary for healthcare providers to have specific training and/or knowledge in LGBTQIA cultural competence.
Original languageAmerican English
JournalOklahoma State Medical Proceedings
Issue number1
StatePublished - 17 Jul 2020


  • multiculturalism
  • diversity
  • inclusion
  • healthcare
  • LGBTQIA healthcare


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