Enhancing decisions and decision-making processes through the application of emotional intelligence skills

James Hess, Arnold C. Bacigalupo

Research output: Contribution to journalReview article

32 Citations (Scopus)

Abstract

Purpose: Little research has been contributed to how the behaviors associated with emotional intelligence may be practically applied to enhance both individual and group decision-making. The purpose of this paper is to identify practical approaches to the application of emotional intelligence to the decision-making process. These practical approaches are designed to instruct and aid decision makers in the utilization of emotional intelligence skills to improve decision-making. Design/methodology/approach: Goleman's and Boyatzis et al.'s four essential elements of emotional intelligence and their associated 20 behavioral competencies are utilized to develop a methodology for the practical application of emotional intelligence skills to decision-making. A series of questions and observations are outlined to assist decision makers in the improvement of emotional intelligence awareness, as well as the utilization of emotional intelligence skills to enhance decision-making processes. Findings: Organizations and individuals may benefit from the development and utilization of behaviors attributed to emotional intelligence. The practical application of emotional intelligence skills can enhance individual and group decisions and outcomes. Originality/value: The practical application of emotional intelligence skills becomes a strategy for the development of the individual's and organization's ability to assess the impact and consequences of decisions, while simultaneously improving the quality and effectiveness of the decision-making process.

Original languageEnglish
Pages (from-to)710-721
Number of pages12
JournalManagement Decision
Volume49
Issue number5
DOIs
StatePublished - 1 May 2011

Fingerprint

Emotional intelligence
Decision-making process
Decision maker
Decision making
Competency
Group decision making
Design methodology
Group decision
Methodology

Keywords

  • Decision making
  • Emotional intelligence

Cite this

@article{b03cf4909f1949e8a65e89de56b6d588,
title = "Enhancing decisions and decision-making processes through the application of emotional intelligence skills",
abstract = "Purpose: Little research has been contributed to how the behaviors associated with emotional intelligence may be practically applied to enhance both individual and group decision-making. The purpose of this paper is to identify practical approaches to the application of emotional intelligence to the decision-making process. These practical approaches are designed to instruct and aid decision makers in the utilization of emotional intelligence skills to improve decision-making. Design/methodology/approach: Goleman's and Boyatzis et al.'s four essential elements of emotional intelligence and their associated 20 behavioral competencies are utilized to develop a methodology for the practical application of emotional intelligence skills to decision-making. A series of questions and observations are outlined to assist decision makers in the improvement of emotional intelligence awareness, as well as the utilization of emotional intelligence skills to enhance decision-making processes. Findings: Organizations and individuals may benefit from the development and utilization of behaviors attributed to emotional intelligence. The practical application of emotional intelligence skills can enhance individual and group decisions and outcomes. Originality/value: The practical application of emotional intelligence skills becomes a strategy for the development of the individual's and organization's ability to assess the impact and consequences of decisions, while simultaneously improving the quality and effectiveness of the decision-making process.",
keywords = "Decision making, Emotional intelligence",
author = "James Hess and Bacigalupo, {Arnold C.}",
year = "2011",
month = "5",
day = "1",
doi = "10.1108/00251741111130805",
language = "English",
volume = "49",
pages = "710--721",
journal = "Management Decision",
issn = "0025-1747",
publisher = "Emerald Group Publishing Ltd.",
number = "5",

}

Enhancing decisions and decision-making processes through the application of emotional intelligence skills. / Hess, James; Bacigalupo, Arnold C.

In: Management Decision, Vol. 49, No. 5, 01.05.2011, p. 710-721.

Research output: Contribution to journalReview article

TY - JOUR

T1 - Enhancing decisions and decision-making processes through the application of emotional intelligence skills

AU - Hess, James

AU - Bacigalupo, Arnold C.

PY - 2011/5/1

Y1 - 2011/5/1

N2 - Purpose: Little research has been contributed to how the behaviors associated with emotional intelligence may be practically applied to enhance both individual and group decision-making. The purpose of this paper is to identify practical approaches to the application of emotional intelligence to the decision-making process. These practical approaches are designed to instruct and aid decision makers in the utilization of emotional intelligence skills to improve decision-making. Design/methodology/approach: Goleman's and Boyatzis et al.'s four essential elements of emotional intelligence and their associated 20 behavioral competencies are utilized to develop a methodology for the practical application of emotional intelligence skills to decision-making. A series of questions and observations are outlined to assist decision makers in the improvement of emotional intelligence awareness, as well as the utilization of emotional intelligence skills to enhance decision-making processes. Findings: Organizations and individuals may benefit from the development and utilization of behaviors attributed to emotional intelligence. The practical application of emotional intelligence skills can enhance individual and group decisions and outcomes. Originality/value: The practical application of emotional intelligence skills becomes a strategy for the development of the individual's and organization's ability to assess the impact and consequences of decisions, while simultaneously improving the quality and effectiveness of the decision-making process.

AB - Purpose: Little research has been contributed to how the behaviors associated with emotional intelligence may be practically applied to enhance both individual and group decision-making. The purpose of this paper is to identify practical approaches to the application of emotional intelligence to the decision-making process. These practical approaches are designed to instruct and aid decision makers in the utilization of emotional intelligence skills to improve decision-making. Design/methodology/approach: Goleman's and Boyatzis et al.'s four essential elements of emotional intelligence and their associated 20 behavioral competencies are utilized to develop a methodology for the practical application of emotional intelligence skills to decision-making. A series of questions and observations are outlined to assist decision makers in the improvement of emotional intelligence awareness, as well as the utilization of emotional intelligence skills to enhance decision-making processes. Findings: Organizations and individuals may benefit from the development and utilization of behaviors attributed to emotional intelligence. The practical application of emotional intelligence skills can enhance individual and group decisions and outcomes. Originality/value: The practical application of emotional intelligence skills becomes a strategy for the development of the individual's and organization's ability to assess the impact and consequences of decisions, while simultaneously improving the quality and effectiveness of the decision-making process.

KW - Decision making

KW - Emotional intelligence

UR - http://www.scopus.com/inward/record.url?scp=79955942644&partnerID=8YFLogxK

U2 - 10.1108/00251741111130805

DO - 10.1108/00251741111130805

M3 - Review article

AN - SCOPUS:79955942644

VL - 49

SP - 710

EP - 721

JO - Management Decision

JF - Management Decision

SN - 0025-1747

IS - 5

ER -