Development of a hybrid methodology for ERP system selection: The case of Turkish Airlines

Huseyin Selcuk Kilic, Selim Zaim, Dursun Delen

Research output: Contribution to journalArticle

48 Citations (Scopus)

Abstract

Enterprise resource planning (ERP) systems that aimto integrate, synchronize and centralize organizational data are generally regarded as a vital tool for companies to be successful in the rapidly changing global marketplace. Due to its high acquisition-purchasing, installation and implementation-cost and the wide range of offerings, the selection of ERP systems is a strategically important and difficult decision. Since there is a wide range of tangible and intangible criteria to be considered, it is often defined as a multi-criteria decision making problem. To overcome the challenges imposed by the multifaceted nature of the problem, herein a three-stage hybrid methodology is proposed. The process starts with the identification of most prevailing criteria through a series of brainstorming sessions that include people from different organizational units. Then, due to the varying importance of the criteria, a fuzzy Analytic Hierarchy Process, which handles the vagueness inherent in the decision making process, is used to obtain the relative importance/weights of the criteria. Theseweighted criteria are then used as input to the Technique for Order Preference by Similarity to Ideal Solution method to rank the decision alternatives. As a real-world illustrative case, the proposed methodology is applied to the ERP selection problem at Turkish Airlines. Because of the collaborative and systematic nature of the methodology, the results obtained from the process were found to be highly satisfactory and trustworthy by the decision makers.

Original languageEnglish
Pages (from-to)82-92
Number of pages11
JournalDecision Support Systems
Volume66
DOIs
StatePublished - 1 Jan 2014
Externally publishedYes

Fingerprint

Enterprise resource planning
Decision Making
Decision making
Analytic hierarchy process
Purchasing
Weights and Measures
Costs and Cost Analysis
Airlines
Resources
Planning
Methodology
Enterprise
Enterprise resource planning systems
Costs
Industry

Keywords

  • AHP
  • Airline industry
  • ERP
  • Fuzzy logic
  • MCDM
  • TOPSIS

Cite this

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Development of a hybrid methodology for ERP system selection : The case of Turkish Airlines. / Kilic, Huseyin Selcuk; Zaim, Selim; Delen, Dursun.

In: Decision Support Systems, Vol. 66, 01.01.2014, p. 82-92.

Research output: Contribution to journalArticle

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