OBJECTIVE: To identify inefficiencies in a medical practice with the goal of creating a more efficient workflow from the perspective of the patient. METHODS: Human: Survey distribution and sentiment identification Software: Statistical analysis RESULTS & CONCLUSIONS: According to the responses of patients of two rural primary care clinics, the results revealed areas of weakness and improvement centered around patient satisfaction. In addition to clinical staff, patients submitted their rating regarding all aspects of the clinic. The patient perspective is not currently being analyzed to transform workplace efficiencies, but this study aims to use the patient perspective insight to identify inefficiencies as well as deliver more patient-centered healthcare through the distribution of surveys.
|Original language||American English|
|State||Published - 23 Aug 2020|
|Event||Oklahoma State University Center for Health Sciences Research Day 2019 - Oklahoma State University Center for Health Sciences, TULSA, United States|
Duration: 21 Feb 2019 → 22 Feb 2019
|Conference||Oklahoma State University Center for Health Sciences Research Day 2019|
|Abbreviated title||Research Day 2019|
|Period||21/02/19 → 22/02/19|