Assessment of rural primary care clinics through the patient evaluation advisory too

Richard Heston, Cameron Lenz, Tomi Adewumi, Ipe Paramel, Marjorie Erdmann, William Paiva

Research output: Contribution to conferencePoster

Abstract

OBJECTIVE: To identify inefficiencies in a medical practice with the goal of creating a more efficient workflow from the perspective of the patient. METHODS: Human: Survey distribution and sentiment identification Software: Statistical analysis RESULTS & CONCLUSIONS: According to the responses of patients of two rural primary care clinics, the results revealed areas of weakness and improvement centered around patient satisfaction. In addition to clinical staff, patients submitted their rating regarding all aspects of the clinic. The patient perspective is not currently being analyzed to transform workplace efficiencies, but this study aims to use the patient perspective insight to identify inefficiencies as well as deliver more patient-centered healthcare through the distribution of surveys.
Original languageAmerican English
StatePublished - 23 Aug 2020
EventOklahoma State University Center for Health Sciences Research Day 2019 - Oklahoma State University Center for Health Sciences, TULSA, United States
Duration: 21 Feb 201922 Feb 2019
https://hdl.handle.net/11244/323882

Conference

ConferenceOklahoma State University Center for Health Sciences Research Day 2019
Abbreviated titleResearch Day 2019
CountryUnited States
CityTULSA
Period21/02/1922/02/19
Internet address

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    Heston, R., Lenz, C., Adewumi, T., Paramel, I., Erdmann, M., & Paiva, W. (2020). Assessment of rural primary care clinics through the patient evaluation advisory too. Poster session presented at Oklahoma State University Center for Health Sciences Research Day 2019, TULSA, United States. https://shareok.org/handle/11244/323862