Applying emotional intelligence skills to leadership and decision making in non-profit organizations

James D. Hess, Arnold C. Bacigalupo

Research output: Contribution to journalArticlepeer-review

12 Scopus citations

Abstract

Non-profit organizations and leaders may benefit from the utilization of behaviors attributed to emotional intelligence. The consideration of emotional intelligence skills becomes a strategy for the development of the non-profit organizational leader’s ability to assess the impact and consequences of decisions, while simultaneously improving the quality and effectiveness of the decision-making process. The purpose of this paper is to identify how emotional intelligence skills can be applied to enhance the leadership decision-making processes within the non-profit organization. Goleman’s (2001) and Boyatzis’ et al. (2000) four essential elements of emotional intelligence and their associated 20 behavioral competencies are utilized to develop a methodology for the practical application of emotional intelligence skills to leadership decision-making within the non-profit organization. A checklist of questions and observations is provided to assist non-profit leaders in the improvement of emotional intelligence awareness, as well as the application of emotional intelligence skills to decisions and decision-making processes.

Original languageEnglish
Pages (from-to)202-220
Number of pages19
JournalAdministrative Sciences
Volume3
Issue number4
DOIs
StatePublished - Dec 2013

Keywords

  • Decision-making
  • Emotional intelligence
  • Leadership
  • Non-profit organization

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